SPS North America has been recognised among North America's Top 100 Inspiring Workplaces for 2026 by the Inspiring Workplaces Group, acknowledging organisations that cultivate workplace cultures built on trust, purpose, inclusion and employee experience.
The recognition reflects the company's sustained investment in programmes that support employee engagement, leadership development, wellbeing, learning and communication for its nearly 3,000 employees across North America.
Employee investment delivers measurable results
SPS earned the recognition for its people-first strategy, which has driven improvements in employee engagement, professional development and business performance.
Over the past year, employee satisfaction increased by seven points, while participation in the company's annual employee survey reached 89%, demonstrating high levels of engagement and trust across the workforce.
Employees completed more than 209,000 learning enrolments and accumulated over 100,000 hours of professional development, reinforcing the company's focus on continuous learning and career advancement.
These workforce investments also supported strong business performance, contributing to a 95% client retention rate, a Net Promoter Score (NPS) of 79 and a customer satisfaction score of 91% for service delivery.
"Creating an environment where employees feel valued, supported, and empowered is fundamental to how we deliver for our clients," said Valerie Mahoney, CHRO, North America, SPS. "We're committed to investing in leadership, learning, wellbeing, and open communication because exceptional employee experiences drive exceptional client experiences. We're honored to be recognized among North America's most inspiring workplace."
Recognition highlights people-focused strategy
The company was recognised for its integrated approach to employee engagement, leadership development, wellbeing, continuous learning and internal communication across its geographically dispersed workforce.
Presented in association with Engagedly, the Inspiring Workplaces Awards assess organisations across six key areas: Culture & Purpose, Leadership, Wellbeing, Inclusion & Belonging, Employee Voice and Employee Experience.
Commenting on this year's winners, Matt Manners, Founder of Inspiring Workplaces Group, said recognised organisations demonstrate that "when businesses put People First and build cultures based on trust, inclusion and belonging, they create the resilience and agility needed to succeed in a rapidly evolving world of work."
Strengthening workplace culture across North America
SPS has developed a scalable workplace culture that supports nearly 3,000 employees serving clients at more than 480 locations across over 120 cities throughout North America. The company's approach centres on employee engagement, professional development, wellbeing and fostering a sense of belonging.
Its strategy is further supported by findings from the 2026 State of the Workplace report, co-authored with WORKTECH Academy, which found that engaged employees create greater value for clients, strengthen collaboration with colleagues and contribute to improved business performance. The findings reinforce SPS' view that investing in employee experience benefits employees, clients and the wider communities they serve.
Continued recognition
The latest honour adds to SPS' recent industry recognition, including being named Most Innovative Company of the Year at the American Business Awards, inclusion in IAOP's Global Outsourcing 100 for the 13th consecutive year, and recognition for Best Corporate Training Program at the Globee Awards. Together, these achievements reflect the company's continued focus on innovation, employee development and delivering high-quality client experiences.