Caterpillar Safety Services' error-tolerant safety culture

Caterpillar Safety Services has introduced "MindShift for Leaders," a five-session training programme aimed at equipping leaders with the principles of human and organisational performance (HOP) to drive safer workplaces.

Designed as a virtual series, the sessions guide participants to rethink and adjust their approaches to leading and managing safety, encouraging a shift in mindset toward more resilient safety cultures.

"MindShift for Leaders" moves beyond traditional safety management methods, which often rely on policies and processes based on managerial assumptions rather than on the realities of how work is actually performed. The programme leverages HOP principles as a foundation to build error-tolerant systems, fostering open discussions around safety and supporting organisations in creating adaptive safety cultures that account for human variability and build resilience.

“Expecting perfection from workers is not realistic, and traditional methods of managing safety do not account for factors that can disrupt a system. A human and organisational performance mindset does not manage the incident itself but assists organisations with building more error-tolerant safety systems that allow people to stay safe, even when they make a mistake," said Zach Knoop, manager at Caterpillar Safety Services.

Five HOP principles

Human and Organisational Performance (HOP) promotes a mindset built on understanding human behaviour, communication, and responses in the workplace. Rather than following a strict process, it encourages organisations to create error-tolerant systems that drive learning and improvement without focusing on blame.

Caterpillar Safety Services’ “MindShift for Leaders” programme comprises five 90-minute virtual sessions, each centred around core HOP principles. The programme teaches that errors are inevitable and that protecting workers means designing systems that can withstand mistakes. Rather than assigning blame, the focus shifts to identifying and addressing organisational weaknesses that contribute to incidents. HOP also highlights that behaviours are driven by context; understanding the environment in which actions occur can reveal the real drivers behind decisions. Leaders are encouraged to create a culture of learning by valuing insights from workers who are closest to the job, promoting a flow of ideas that can prevent incidents and improve practices. Finally, the way leaders respond to mistakes has a profound impact on team morale, and the programme instills the importance of empathy and emotional intelligence in leadership.

“MindShift for Leaders” aligns with Caterpillar Safety Services' vision of a Resilient Safety Culture, underpinned by the principles of Mindset, System, Ownership, and Leadership, providing leaders with tools to foster safer, more resilient workplaces.