How AI and digitalisation are revolutionising health and safety

A new report from the International Labour Organization (ILO) explores how AI, digitalisation, robotics and automation are improving worker health and wellbeing in workplaces worldwide, while underlining the need for proactive policies to ensure these technologies are implemented safely and equitably

The report, titled Revolutionizing Health and Safety: The Role of AI and Digitalization at Work, highlights how robots help reduce risks and improve efficiency by taking on hazardous tasks, assisting in surgeries, and optimising logistics. AI-powered systems enhance safety and health monitoring, and streamline tasks and operations, easing workloads and driving innovation – even in traditionally low-tech sectors. 

“Digitalisation offers immense opportunities to enhance workplace safety. Robots can replace workers in hazardous ‘3D jobs’, which can be dirty, dangerous, and demeaning. Automation can reduce repetitive tasks, such as in factory production lines or in administrative work, allowing workers to take on more challenging tasks,” said Manal Azzi, team lead on OSH Policy at the ILO. “But for us to fully benefit from these technologies, we must ensure they are implemented without incurring new risks.”

Technology’s impact on safety and health

The report highlights that advanced robotics and automation, the use of virtual and extended reality, as well as new tools such as smart wearable devices that provide real-time risk detection or environmental sensors that track air quality, are transforming safety and health by preventing accidents and reducing hazardous exposures. Furthermore, digitalisation is leading to the rise of hybrid and remote work arrangements that are creating flexibility and improving mental health.

VR is transforming training by providing immersive, interactive experiences for high-risk environments that are difficult to simulate theoretically, such as emergency response, fire training and working at heights. The report highlights an example from Qatar, where The Qatar Ministry of Labour, in cooperation with the ILO, launched a VR-based training programme for labour inspectors, which enhances OSH enforcement by allowing inspectors to explore virtual construction sites, identify workplace risks and correct safety violations without entering hazardous environments. The programme also improves guidance for employers and workers, strengthening compliance with OSH standards.

However, these advancements may also bring in new risks. While robots effectively take on hazardous tasks, workers who maintain, repair, or collaborate with these machines may face new dangers. Unpredictable robotic behaviours, system failures, or cyber threats can compromise safety. Ergonomic risks may arise from human-robot interaction, as well as from the use of wearables and exoskeletons that lack proper fit, usability, or comfort.

The study highlights that over-reliance on AI and automation may reduce human oversight, which would, in turn, increase OSH risks, while algorithm-driven workloads and being continuously connected can contribute to stress, burnout, and mental health issues.

The report also exposes safety and health risks faced by workers across the digital supply chain, from those in extraction processes to those powering AI, as well as workers handling electronic waste.

Global policy response and the role of the ILO

The report highlights regulatory gaps in managing OSH risks linked to digitalisation and calls for stronger global, regional, and national policies. The ILO’s OSH conventions (Nos. 155 and 187) provide a foundation for ensuring the right to a safe and healthy workplace in the digital era.

Policies and regulations worldwide increasingly include new measures covering robotic safety and human-robot interaction, the right to disconnect, improved algorithmic management of work, and safe telework and platform work.

Worker involvement is essential at every stage of technology adoption, the report argues. Training and awareness raising initiatives are key to ensuring safe use of new technologies. Further research will be needed to fully understand the long-term occupational safety and health impacts of digital transformation.