Private healthcare providers Medcare Hospitals & Medical Centres and Deliveroo have signed a service agreement in Dubai to offer patients the convenience of providing medication to their homes
The agreement will enable Medcare to deliver medication from a vast network of pharmacies to patients who choose to have their medicines delivered to them on the same day.
Patients will be able to search for the name 'Medcare' similar to a restaurant search by means of a new tab on the Deliveroo app. They may then order their prescribed medicines by entering their prescription number either from any physical hospital or medical center after their consultation with their physicians, or after their online telemedicine consultation on the teleMEDCARE platform.
Deliveroo riders will deliver from pharmacies located at different Medcare locations or through a Dubai-wide affiliate network.
After consultations, patients may pay their share of medicine costs at the facility after a physical consultation, or post a teleconsultation on the teleMEDCARE platform online. They may use their allotted prescription number to log in to the Deliveroo application and place a delivery order.
Deliveroo will only charge patients a delivery fee for each order placed, and Medcare customer service agents can make payments of the medicines conveniently. Deliveroo riders will request proof of Emirates ID before delivering the package to patients to ensure that the medicines are only delivered to the person whose name is stated on the official prescription.
Andre Daoud, Group CEO of Medcare Hospitals & Medical Centres, said, “Patients are demanding greater convenience in their healthcare experience. Our commitment at Medcare is to help deliver unparalleled services to over one million patients who come to us every year.
“By adding enhanced services like medication delivery, we continue to build on our legacy of innovating and adapting to meet their evolving needs. Partnering with Deliveroo made perfect sense given their vast network and reach across the UAE, and their values that sit well with ours, including being customer-centric, embracing innovation and change, and delivering results.”
Anis Harb, general manager of Deliveroo GCC, said, “At Deliveroo we are focusing on doing what we can to support the public during COVID-19. By partnering with MedCare we can deliver prescription medication to customers within 30 minutes. We are proud to be able to provide this service to our customers and play a part in keeping the city healthy.”
