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How COVID-19 will fundamentally alter the future world of work

HSE

National Safety Council, a leading nonprofit safety advocate, has identified the most impactful changes to the working world coming out of the pandemic

A new report by the National Safety Council found continued remote work, increased focus on flexible work arrangements and mental health, and a renewed commitment to workplace safetyto be among the most impactful workplace changes resulting from the COVID-19 pandemic

Based on in-depth interviews with safety, medical and health experts representing 13 industries, the State of the Response: The Future World of Work report also identified important factors business leaders must take into account moving forward.

The most impactful workplace shifts include:

Operations - moving to remote work arrangements for as many employees as possible

Human Resources – providing flexible work arrangements (e.g., hours, days, scheduling)

Stress, Mental Health and Wellbeing – promoting or increasing employee assistance program (EAP) benefit offerings

Communications – providing regular communication via multiple channels

Organisational Culture – increasing focus on safety and health using COVID-19 as a catalyst

Technology – increasing use of mobile app software to track infections

Sustainability – rethinking the need for physical space and travel

“How people, organisations and industries work has forever changed. This crisis has uncovered an innovative new way of working, while laying bare many challenges that have jeopardised the safety of our workforce,’ said Lorraine M. Martin, president and CEO of the National Safety Council.

“We must be agile in our response to adversity, work together to break down silos within our organisations, and prioritise safety – both physical and psychological – above all else.”

The new report aims to serve as a foundation for organisations looking to navigate the future world of work post-pandemic. Based on the findings, NSC included in the report a framework for addressing three critical issues moving forward: work modalities, such as how to address remote work and flexible schedules; worker expectations, such as investing in mental health resources and employee support; and work enablers, such as embracing technology to help augment job tasks.